Duration: 26 Minutes
Work is not working!
Karim Zuhri, COO at Cascade, takes on the challenge to discuss with top leaders from around the globe why 'work is not working'.
On this occasion, Anita Toth and Karim talked about how to beat churn, and how to build long-lasting relationships with clients.
Anita presents the Customer Emotional Journey, and how to navigate the expectations new customers have when choosing your solution over the competitors'