Duration: 23 Minutes
Work is not working!
Karim Zuhri, COO at Cascade, takes on the challenge to discuss with top leaders from around the globe why 'work is not working'.
On this occasion, Markus Rentsch and Karim Zuhri talk about the importance of having a strong and focused Customer Success Team.
Markus shares how important it is for SaaS businesses to have CSM teams that focus on growth, and not only on avoiding churn.