Personal information: is information or an opinion, whether true or not and whether recorded in a material form or not, about an individual who is identified or reasonably identifiable.
Sensitive information: is a subset of personal information that is given a higher level of protection. Sensitive information means information relating to your racial or ethnic origin, political opinions, religion, trade union or other professional associations or memberships, philosophical beliefs, sexual orientation or practices, criminal records, health information or biometric information.
Personal information: The types of personal information we may collect about you include:
Information you provide to us:
Information we automatically collect:
Information we receive about you:
Sensitive information: We do not actively request sensitive information about you. If at any time we need to collect sensitive information about you, unless otherwise permitted by law, we will first obtain your consent. If we receive or request any sensitive information about you, we will only use it as required or permitted by law.
We may collect, hold, use and disclose personal information for the following purposes:
We will never sell your personal information to a third party. However, we do disclose personal information to third parties for the purpose of providing our Services and related activities, with your consent or where otherwise permitted or required by law.
We may disclose personal information to:
Overseas disclosure: Where we disclose your personal information to third parties listed above, these third parties may store, transfer or access personal information outside of Australia, including to the United States of America.
We will only disclose your personal information to countries with laws which protect your personal information in a way which is substantially similar to the Australian Privacy Principles or we will take such steps as are reasonable in the circumstances to ensure the overseas recipient protects your personal information in accordance with the Australian Privacy Principles.
Anonymity: Where practicable we will give you the option of not identifying yourself or using a pseudonym in your dealings with us.
Access: You may request access to the personal information that we hold about you. We may require further information from you to confirm your identity and/or authorization to make such requests. An administrative fee also may be payable for the provision of such information. Please note, in some situations, we may be legally permitted to withhold access to your personal information. In such situation, we will provide you notice and our reasons in writing. Where we are able to and agree to provide you access to your information, we will do so within a reasonable period of your request.
Correction: If you believe that any information we hold about you is inaccurate, out of date, incomplete, irrelevant or misleading, please contact us using the details below. We may require further information from you to confirm your identity and/or authorization to make such requests. We will take reasonable steps to promptly correct any information found to be inaccurate, out of date, incomplete, irrelevant or misleading. Please note, in some situations, we may be legally permitted to not correct your personal information. In such situations, we will provide you notice and our reasons in writing.
Other GDPR rights: If you are an individual using the Services in relation to a business client’s account, you may have other GDPR specific privacy rights. For example, the right to erasure, portability, restriction of processing, etc. To exercise such GDPR based rights, please contact the data controller (i.e. the business client your use is linked to). We will assist in facilitating any such request where we receive instructions from an eligible business client asking us to do so.
Complaints: If you wish to make a complaint, please contact us using the details below and provide us with full details of the complaint. We will promptly investigate your complaint and respond to you, in writing, setting out the outcome of our investigation and the steps we will take in response to your complaint. You also have the right to contact the relevant privacy authority.
We are committed to ensuring that the personal information we collect is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures, to safeguard and secure personal information and protect it from misuse, interference, loss and unauthorised access, modification and disclosure. For example, only authorised personnel have access to the personal information we hold and such personnel are required by our policies and contracts with them to maintain the confidentiality and privacy of that information.
Furthermore, where personal information we hold is identified as no longer needed for any purpose for which the information may be used or disclosed or we are otherwise obligated to destroy or de-identify it, we will take reasonable steps to securely destroy or de-identify such information (e.g. by shredding in the case of paper records and other means in the case of electronic records).
While we are committed to security, we cannot guarantee the security of any information that is transmitted to or by us over the Internet. The transmission and exchange of information is carried out at your own risk.
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By email at:
By post at:
The Privacy Officer
Responsis Pty Ltd
Level 4 Suite 4.02
59 Goulburn Street