What is a Business Process Outsourcing Plan?
A business process outsourcing plan is used to help organizations identify and outsource inefficient business processes in order to reduce operational costs, improve productivity, and increase customer satisfaction. It includes a series of steps and objectives that focus on streamlining processes and automating tasks to achieve desired outcomes.
What's included in this Business Process Outsourcing Plan template?
- 3 focus areas
- 6 objectives
- 6 projects
- 6 KPIs
Each focus area has its own objectives, projects, and KPIs to ensure that the strategy is comprehensive and effective.
Who is the Business Process Outsourcing Plan template for?
This plan template is perfect for organizations of all sizes and industries to create a plan to outsource their business processes. It can be used to set measurable targets, implement related projects, and optimize business processes to achieve organizational goals.
1. Define clear examples of your focus areas
Focus areas are the major areas of improvement that will be addressed in the outsourcing plan. Examples of focus areas could include optimizing business processes, increasing customer satisfaction, and enhancing collaboration. For each focus area, you should identify objectives and set measurable targets (KPIs) to tackle the objectives.
2. Think about the objectives that could fall under that focus area
Objectives are the specific goals that need to be achieved within the focus area. Examples of objectives could include reducing operational inefficiency, improving productivity, improving response times, and enhancing quality.
3. Set measurable targets (KPIs) to tackle the objective
Key Performance Indicators (KPIs) are measurable targets that can be used to track and evaluate the progress of the objectives. They should include an initial value, target value, and unit of measurement. Examples of KPIs could include reducing operational costs, increasing productivity by 10%, decreasing response time, and increasing quality score.
4. Implement related projects to achieve the KPIs
Projects, or actions, are the steps identified to help achieve the KPIs. Examples of projects could include outsourcing business processes, utilizing automation, streamlining customer support, and implementing quality assurance.
5. Utilize Cascade Strategy Execution Platform to see faster results from your strategy
Cascade’s Strategy Execution Platform is an easy-to-use solution that provides visibility and transparency into the execution of organizational strategy. With real-time tracking and analytics, you can quickly identify areas of improvement and make decisions that will help you reach your business objectives faster.