What is a Total Quality Management Plan?
A Total Quality Management Plan is a comprehensive system for ensuring that the quality of products, services, and processes are continually improved. It involves setting quality targets, developing strategies, and implementing plans to meet those targets. This type of plan is used by organizations of all sizes and industries to ensure that their products and services are up to industry standards, and that customer satisfaction is achieved. This type of plan is also sometimes referred to as a Quality Management System (QMS).
What's included in this Total Quality Management Plan template?
- 3 focus areas
- 6 objectives
- 6 projects
- 6 KPIs
Each focus area has its own objectives, projects, and KPIs to ensure that the strategy is comprehensive and effective.
Who is the Total Quality Management Plan template for?
This Total Quality Management Plan template is ideal for organizations of all sizes and industries. It is an easy-to-use tool to help create a plan to manage the quality of products and services. The template is designed to help organizations develop an effective quality management system, and achieve higher customer satisfaction ratings.
1. Define clear examples of your focus areas
A focus area is a specific area of your business that you want to improve or maintain. Examples of focus areas could include quality management, staff training, and resource management. For each focus area, you will need to determine the objectives, KPIs, and projects that need to be implemented in order to achieve the desired outcomes.
2. Think about the objectives that could fall under that focus area
An objective is a goal or target that falls under each focus area. Objectives should be specific, measurable, and achievable. They should also be related to the focus area and help to improve or maintain it.
Examples of some objectives for the focus area of Quality Management could be: Improve customer satisfaction, and Increase product quality.
3. Set measurable targets (KPIs) to tackle the objective
KPIs, or Key Performance Indicators, are measurable targets that are used to track progress towards achieving an objective. They should be specific, measurable targets that are linked to the objectives and help you determine if the desired results are being achieved.
An example of a KPI for the focus area of Quality Management could be: Increase customer satisfaction rating from 4.2 to 4.5.
4. Implement related projects to achieve the KPIs
Projects, or actions, are the steps that need to be taken to achieve the desired outcomes. These can be activities, processes, or systems that are implemented in order to achieve the KPIs and reach the objectives.
An example of a project related to Quality Management could be: Implement customer feedback system.
5. Utilize Cascade Strategy Execution Platform to see faster results from your strategy
Cascade Strategy Execution Platform is a powerful software that can help organizations achieve their goals faster. It enables organizations to track progress, measure results, and identify areas of improvement, allowing them to quickly make adjustments and reach their desired outcomes.